- Title
- Determinants and Consequences of Student Satisfaction in Australian Universities: Evidence from QILT Surveys
- Creator
- Biswas, Kumar; Bose, Sudipta; Chang, Millicent; Shams, Syed
- Relation
- Accounting and Finance Vol. 63, Issue 2, p. 1821-1850
- Publisher Link
- http://dx.doi.org/10.1111/acfi.12930
- Publisher
- John Wiley & Sons, Inc.
- Resource Type
- journal article
- Date
- 2023
- Description
- We examine the determinants and consequences of student satisfaction, measured by satisfaction scores reported in the Quality Indicators for Learning and Teaching (QILT) survey from 2012 to 2017. University performance is measured by the Academic Ranking of World Universities (ARWU) and Times Higher Education (THE) rankings. We find that university-level profitability determines overall student satisfaction, and there is a positive relation between QILT student satisfaction and university performance. This association is more pronounced in Group of Eight (Go8) universities and universities that spend more on academic expenditure. These findings have important implications for higher education providers as the Australian government contemplates the use of QILT student satisfaction in allocating public funding for higher education.
- Subject
- Australia; quality indicators for learning and teaching; student satisfaction; university performance
- Identifier
- http://hdl.handle.net/1959.13/1487789
- Identifier
- uon:52254
- Identifier
- ISSN:0810-5391
- Language
- eng
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